City Apartments Direct
We want you to enjoy your holiday with www.cityapartmentsdirect.co.uk and book with us again in the future. www.cityapartmentsdirect.co.uk is owned and operated by Cities Direct Limited. We would like you to fully understand the Commitment undertaken between us when you make, and we accept, a booking. We therefore ask you to spend a few minutes reading our terms and conditions. The Foreign & Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC2 (Ceefax) on page 470 onwards or on the Internet under the address http://www.fco.gov.uk.

Method of Payment
www.cityapartmentsdirect.co.uk are pleased to accept the following methods of payment:

• Credit/Debit Card: Visa, Mastercard, Switch, Solo, Delta, Electron , Amex

• Cheque: Made payable to Cities Direct Limited

• Bank Transfer: Bank details available on request.

We require a booking form and full payment to secure the apartment. If you are booking more than 21 days in advance of your stay, we maybe able to accept a deposit to secure the apartment. Please call us on 01242 536900 for further information.

Full payment, by cleared funds, is required at least 14 days before your planned stay. If we do not receive this we reserve the right to cancel your booking, and you will forfeit the deposit paid to us.

Your Booking
The person who signs the booking form ("the party leader") or agrees to our terms and conditions (for website bookings) must be at least 18 and be authorised to make the booking on the basis of these booking conditions by all persons named on the booking form. The party leader is responsible for making all payments due to us. If a booking form is not signed (e.g. direct debit card booking or website booking), we will forward a further copy of our booking conditions if requested, and it will be deemed that these conditions are accepted by all members of your party. For the purpose of these Booking Conditions, the completed booking form refers to the time you make a booking with Cities Direct Ltd. This takes place when you send us a booking form, make a booking via one of our websites or confirm a booking over the telephone or by email with a member of staff. A booking is only made when we take payment, and a binding contract between us comes into existence when we despatch our confirmation invoice.

Arrivals and Departures
Unless confirmed otherwise our apartments are available from 16:00 hours on the day of arrival until 10:00 hours on the day of departure. Early check in / late check out cannot be guaranteed unless the booking is made from the night before arrival / for the night after departure.

The number of people permitted to occupy each apartment is limited to the number of beds.

During your stay at the apartment your right is to occupy the premises for the purpose of a holiday or short-term temporary stay and not as a permanent resident of the apartment or house.

Deposit
A deposit of £250 covering breakages and damage will be required before your stay. The deposit will be refunded at the end of you stay, following Cities Direct inspection of the apartment.

Cities Direct expects the apartments to be left in a reasonable state on departure, and if additional cleaning is required on departure, the cost of cleaning will be charged as an additional charge. Damages to the apartment and breakages must be paid for by the party leader.

If you change you booking
If, after our confirmation invoice has been despatched, you wish to change your booking in any way, we will do our utmost to make these changes but it may not always be possible. Any request for the changes to be made must be in writing by the party leader. Where we can make your requested change you will be asked to pay an administration charge of £40, in addition to any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Certain travel arrangements cannot be changed after a reservation has been made and any alteration request will incur 100% cancellation charges.

If you cancel your booking
All cancellations must be confirmed in writing.

No refund will be made for non-arrivals.

100% cancellation charges apply if you cancel your booking 21 days or less before your stay. If you cancel your booking more than 21 days before your stay, the cancellation charge is £60 or 15% of your apartment cost (whichever is greatest). Any refunds provided are done so on the basis that www.cityapartmentsdirect.co.uk can re-let the apartment for the full duration of the cancelled booking.

Customer Care
If you have a problem during your stay, please inform our representative or local agent as well as the service supplier (or the UK based duty manager on +44 (0) 7816 657 853 if the matter cannot be sorted out in this way) immediately who will endeavour to put things right. Complaints are difficult to resolve once you have left the property.

Insurance and Liability
City Apartments Direct cannot be held responsible in any way for loss of, or damage to, contents, furniture, fittings or any personal belongings at the apartment locations. Cities Direct cannot be held liable for the acts or defaults caused by third parties. You are advised to ensure your own insurance policies cover loss or damage to personal property during your stay. If is essential that guests take out adequate travel and personal insurance.

Many of the apartments advertised on the City Apartments Direct website are owned and operated by third parties. Whilst City Apartments Direct endeavours to ensure the highest standards for third party apartments, it does not warrant that in booking these apartments on your behalf, that the apartment is in accordance with local national laws including health and safety and insurance. You also understand that although a third party may comply with local national laws, the rights and remedies under such laws may be different to that of England and Wales.

For all claims other than relating to death or personal injury which result from the non performance or improper performance of this contract by us the maximum amount of compensation payable by us to any person is limited to the total of the money you have paid divided by the number of persons in your party. We shall not be responsible for damages or compensation in circumstances which amount to force majeure.

Restrictions
All our featured apartments currently are non-smoking and do not allow pets. Clients should refrain from doing anything that may cause a nuisance or annoyance to occupiers of adjoining or neighbouring properties.

Early Departures
City Apartments Direct is unable to refund any money if a guest needs to check out prior to the agreed departure date.

If we change/cancel your booking
Cancellations by us may be necessary in exceptional circumstances and we reserve the right in our absolute discretion to cancel your apartment booking. If we have to cancel your reservation, we will tell you as soon as possible. We will endeavour to offer you a suitable alternative, should this not be suitable you will be offered a refund.

Repairs and Services
The owner of the apartment reserves the right of entry into the accommodation at all reasonable times with or without workmen, to inspect or repair the accommodation or its contents. Cities Direct cannot be held responsible for any failure or interruption of utility services or noise caused as a result of repair works inside or outside the apartment.

Brochure and Website Accuracy
Please note that the information and prices shown in the brochure or website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen apartment with us or your travel agent at the time of booking. City Apartments Direct has taken reasonable care that the content of this website is correct but it is subject to amendment at any time without notice. All content on this website is published in good faith but you acknowledge that Cities Apartments Direct cannot check the accuracy of all information provided by its suppliers.

Law and Jurisdiction
Your Contract and all matters arising out of it is subject to English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with by the Courts of England and Wales only. Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the suppliers liability to you, usually in accordance with applicable International Conventions (see clause 12(4)). Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

Should guests be in breach of any of these terms and conditions, City Apartments Direct reserve the right to request that the guest vacate the apartment within 24 hours.